Frequently Asked Questions
Everything you need to know about your home freeze drying journey.
How long does the freeze drying process typically take?
Most food cycles take between 20 to 36 hours depending on the moisture content and thickness of the items being processed.
What are your shipping and delivery timelines?
Standard units typically ship within 1-2 weeks. Due to the weight and size of freeze dryers, they are delivered via freight with lift-gate service to your doorstep.
Do you offer financing options for larger purchases?
Yes, we partner with several providers to offer monthly payment plans, allowing you to invest in your food security now and pay over time.
What is the warranty coverage on Harvest Right units?
Every new freeze dryer comes with a 3-year limited warranty covering the full unit in the first year and the sealed refrigeration system for the following two years.
Can I return my unit if I change my mind?
We offer a 30-day return policy on unused equipment. Please note that return shipping costs and a restocking fee may apply given the specialized nature of the machinery.
What kind of maintenance is required for the vacuum pump?
Standard oil pumps require an oil change after every 5-10 batches to ensure peak performance, while our oil-free pumps require minimal annual maintenance.