Returns & Exchanges

At Harvest Right, we stand behind the quality of our home freeze dryers and offer a 30-day return window for products in new condition. Our goal is to ensure you are completely satisfied with your preservation equipment and provide a seamless process for any necessary adjustments.

1

Request Authorization

Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.

2

Pack Securely

Place the unit and all original accessories in the original factory packaging to prevent damage during transit and ensure a full refund.

3

Ship the Item

Affix the provided shipping label or use a carrier of your choice to send the package to our designated service center, ensuring the RMA number is clearly marked.

4

Inspection and Refund

Once our technicians verify the condition of the return, we will process your refund or exchange within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing